Terms of Service

Last updated August 3, 2026

These Terms of Service ("Terms") govern your use of airays.ai and the Howdi product (together, "airays", "we", "us", "our"). By creating an account or using the service you agree to these Terms, to our Privacy Policy, our Acceptable Use Policy, and our Cookie Policy. If you don't agree, don't use the service.

1. Preview services

airays is currently offered as a preview. Features may be added, changed, deprecated, or removed with reasonable notice. Preview features are provided "as is" with no guarantee of availability, backward compatibility, or continued existence. We may reset preview data between phases with at least 30 days notice.

2. Who can use airays

You must be at least 16 years old to create an account. If you're 13-15, you may use airays only with a parent or guardian's consent, and your parent or guardian must accept these Terms on your behalf. airays is not directed to children under 13 and we do not knowingly allow accounts for children under 13.

If you're using airays for an organization, you confirm that you have authority to bind that organization to these Terms.

You may not use airays if you are located in, or are a resident of, a country subject to comprehensive US or UN sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), or if you are on any government- issued sanctions or denied-parties list.

3. Your account

You are responsible for keeping your account credentials secure and for all activity under your account. Authentication is provided by Clerk on our behalf. You must notify us promptly at contact@airays.ai if you learn of unauthorized access.

We may suspend or terminate your account if you materially breach these Terms, if your use creates risk or legal exposure for us, or if required by law. Where practical we will notify you first and give you an opportunity to cure.

We may terminate an account that has been inactive (no sign-in, no message activity) for more than 24 consecutive months, after giving you 30 days advance notice by email to the address on file.

Deceased users. If a user dies, an authorized family member or the executor of their estate may contact us at contact@airays.ai to request account memorialization or deletion. We require documentation of the death (death certificate or newspaper obituary) and proof of relationship or authority. On request we will either (a) permanently delete the account (see the Privacy Policy for the deletion cascade), or (b) memorialize the account (freeze content, block sign-in, remove profile photo). We do not provide login access, message contents, or other account data to family members; deceased users' privacy is preserved.

Designated successor (planned). A future release will let you designate a successor contact who can request memorialization or deletion after your death without needing to prove authority. Until that ships, family members may follow the process above.

4. Acceptable use

Our full Acceptable Use Policy is at /legal/acceptable-use. In summary, you agree not to use airays to:

Violate any law or another person's rights
Generate, upload, share, or solicit content that sexually exploits or endangers minors (CSAM). We report such content to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement as required by 18 U.S.C. § 2258A.
Harass, threaten, defame, or impersonate any person
Generate non-consensual intimate imagery (NCII), deepfakes of identifiable real people without consent, or synthetic content designed to deceive
Attempt to defeat, disable, or manipulate our safety systems (including the Emotional Shield, evidence chain, watermarking, or content moderation)
Reverse engineer, resell, or wholesale scrape the service, its API, its outputs, or our AI providers' outputs
Automate account creation, use bots to inflate metrics, or evade rate limits or fair-use caps
Introduce malware, phishing links, or spam through peer chat, calls, connectors, or shared content
Attempt to extract our system prompts, jailbreak the AI, or provoke outputs that violate our Acceptable Use Policy

5. AI-generated content

airays uses third-party artificial-intelligence models to generate text, images, voice, and video ("AI Outputs") from your prompts and inputs. AI Outputs are probabilistic and may be inaccurate, offensive, incomplete, or infringing.

Hallucinations and errors. AI Outputs may contain fabricated facts, false attributions, incorrect calculations, invented sources, or content that appears authoritative but is not. You are responsible for reviewing AI Outputs before relying on them, sharing them with others, or using them for any purpose that has real-world consequences. Do not use AI Outputs for medical diagnosis, legal advice, financial decisions, mental health treatment, or any use where accuracy is safety-critical without independent verification by a qualified professional.

Prompt injection. AI systems can be manipulated by malicious inputs (prompt injection) embedded in content you receive from third parties (email, connected accounts, shared documents). You are responsible for verifying AI Outputs and any actions they suggest, especially when the AI is acting on content that did not originate from you.

Model versioning. We may change the AI model powering a feature (for example from Sonnet 4.6 to Sonnet 5, or from Runway to Veo) at any time. Behavior, quality, and pricing may change with model updates.

Training on your content. airays does not use your prompts, responses, message content, voice recordings, or generated outputs to train any AI model. Our AI providers (Anthropic, OpenAI, Replicate, ElevenLabs, Deepgram) contractually do not train on our API traffic under the enterprise / business terms we use with them. We may aggregate anonymized usage metrics (feature counts, cost per feature) to improve airays; these cannot be linked back to you.

Ownership. airays does not claim ownership of AI Outputs generated for your account. Subject to these Terms, to the terms of the underlying model providers, and to any intellectual-property rights of third parties reflected in an Output, you may use AI Outputs for lawful purposes. You may not:

Claim that AI Outputs were created by a human when you know they were AI-generated, in contexts where the distinction is material (news reporting, academic work, legal filings)
Remove, obscure, or falsify the AI-generated watermark or provenance metadata we embed
Use AI Outputs to make legal or similarly significant decisions about other people without their consent and without human review
Represent AI Outputs as expert professional advice (medical, legal, financial, therapeutic) in interactions with others

Custom templates and community submissions. Templates you author for your personal library or submit to the shared community catalogue are your content. You are responsible for their compliance with our Acceptable Use Policy. We may retire community templates at any time; we may reject submissions that violate the AUP or produce unsafe outputs.

Automated decision-making. airays uses automated systems (Emotional Shield, Command Centre classifier, memory extraction, safety checks) to process your content. These do not produce legal or similarly significant effects on you without human involvement. You can review and reverse classifications in Settings, and you have the right to object to automated processing (see the Privacy Policy).

6. Voice cloning and biometric content

When you upload voice recordings for voice cloning, you represent and warrant that:

The voice is your own, or you have the explicit, contemporaneous consent of the person whose voice it is
You are not cloning a voice for the purpose of impersonating any person without their consent, including public figures, celebrities, deceased persons, or minors
You understand that generated audio will carry a machine- readable watermark and provenance metadata identifying it as AI-generated
You consent to airays retaining the voice profile for the duration of your account, deleted on account closure or earlier at your request
You will not use cloned voice output to commit fraud, spread disinformation, harass any person, or violate any applicable anti-impersonation law (including but not limited to state laws in Tennessee, Louisiana, and Illinois)

You may delete a voice profile at any time from your settings. Cloned-voice output already generated and shared outside airays cannot be recalled by us. If we receive credible reports of voice-cloning misuse, we will suspend the associated account pending investigation.

7. Peer messaging and calls

airays lets you exchange messages, voice notes, images, videos, and voice/video calls with other users. Content you send is visible to the recipients and stored encrypted at rest.

What we can see. Message bodies are encrypted at rest with per-conversation keys. We CAN access message content to operate the Emotional Shield safety classifier before a message is sent, to generate summaries and other AI features you invoke, and to respond to legal process. We do not read message content for advertising, marketing, or any purpose unrelated to operating the service. If end-to-end encryption becomes available in a future release, we'll notify you.

Emotional Shield. Shield classifies messages for interpersonal safety before they are sent. Shield may hold, annotate, or flag a message; you can override or configure sensitivity in Settings. Overriding a Shield warning is your decision and is recorded in your evidence chain.

Group limits. Group chats have per-tier member limits (256 Free, 1,024 Pro, 5,000 Business). Group calls have per-tier participant limits (4 Free, 25 Pro, 100 Business audio; smaller for video). Fair-use caps apply on the Free tier to prevent abuse of shared infrastructure.

Backup responsibility. airays does not offer user-controlled device backups of chat content. If you want a permanent copy of a conversation, use the Export function (Settings → Account → Export my data).

8. Subscriptions, credits, and billing

airays offers a Free tier and paid tiers (currently Pro and Business). Paid tiers are billed via Paddle.com Market Limited ("Paddle"), our merchant of record, which collects and remits applicable taxes.

Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as you chose). You will receive an email at least 7 days before each renewal. Cancel anytime in Settings → Billing.

Free trials. If we offer a free trial, we will charge you when the trial ends unless you cancel before the trial period expires.

Refunds. Subscription fees are non-refundable except where required by law. Downgrades take effect at the next billing period; we do not prorate refunds for the current period. If you believe you've been charged in error, contact contact@airays.ai.

Credits. Paid tiers include a monthly allowance of "credits" that unlock premium AI features (video generation, voice cloning, real-time voice agent, voice-cloned notes, and connector-based external messaging). Credit costs are shown before each premium action. Included monthly credits roll over up to per-tier caps; purchased top-up credits expire 12 months from the date of purchase.

Failed payments. Failed payments may result in downgrade to the Free tier after a 14-day grace period during which we will retry the payment and email you.

Price changes. For existing subscriptions, material price increases require your explicit consent, which you provide by continuing to use the service after receiving at least 30 days notice by email.

Chargebacks. Chargebacks initiated without first contacting us for a refund may result in immediate account suspension pending resolution.

Business tier. These Terms apply to Free and Pro users. If you subscribe to the Business tier or an enterprise plan, additional terms apply — see the Business Supplement, Data Processing Addendum, and Service Level Agreement. Where the Business Supplement conflicts with these Terms for a Business customer, the Business Supplement prevails.

9. Your content and license

You retain ownership of the content you create, upload, or send through airays ("Your Content"). You grant airays a limited, worldwide, royalty-free, non-exclusive license to store, transmit, encrypt, process, and display Your Content solely for the technical operation of airays for your benefit and for the benefit of the recipients you send Your Content to.

This license is limited to operating the service. We do not use Your Content to promote airays without your explicit consent. We do not sub-license Your Content to third parties for their marketing purposes. We do not use Your Content to train AI models (see Section 5).

The license ends when you delete the content or your account, subject to reasonable technical retention for encrypted backups (typically 30 days) after which the content is permanently removed.

9.5 Affiliate recommendations and sponsored content

When you explicitly ask Howdi for a product or service recommendation, Howdi may include affiliate-tagged links in the response. airays may earn a commission if you click and purchase through such links, at no additional cost to you. Full details are in the Affiliate Disclosure.

Every affiliate link is conspicuously disclosed at the point of use, in accordance with FTC Endorsement Guides and equivalent consumer-protection laws in other jurisdictions.
Products and services linked through affiliate networks are provided by third parties. airays does not warrant their quality, safety, availability, or fitness for any purpose, and is not responsible for third-party purchase, delivery, or after-sales issues.
You may disable affiliate recommendations at any time in Settings → Privacy → Affiliate Recommendations. Free and Pro tiers have the feature enabled by default; Business tier is affiliate-free.
airays does not analyze the content of your general chat conversations to select or place ads. Affiliate links are included only in direct AI responses to explicit product / service queries.
airays does not currently run in-chat banner ads, video ads, pop-ups, or third-party sponsored system messages. Introduction of any such feature would require material updates to these Terms and the Privacy Policy with at least 30 days notice.

10. Third-party services

airays relies on third-party services for authentication, AI inference, storage, communication, and payment (including but not limited to Anthropic, OpenAI, Replicate, ElevenLabs, Deepgram, LiveKit, Cloudflare, Clerk, and Paddle). Your use of airays is also subject to the applicable terms and privacy policies of these services. airays is not responsible for the actions of third parties beyond our reasonable control.

When you enable a connector (Slack, Gmail, SMS via Twilio, WhatsApp Business), you authorize airays to send and receive messages through those services on your behalf under the permissions you grant. You may revoke connector access at any time in Settings.

11. DMCA and copyright

We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on airays infringes your copyright, send a written notice to our designated agent that includes:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work claimed to be infringed
Identification of the material claimed to be infringing, with reasonably sufficient information for us to locate it
Your contact information (address, telephone, email)
A statement of good-faith belief that the use is not authorized
A statement under penalty of perjury that the information is accurate and that you are authorized to act on the copyright owner's behalf

Designated DMCA agent: dmca@airays.ai (mailing address to be added).

We may terminate accounts of users who are repeat infringers. Counter-notice procedures follow the DMCA safe-harbor requirements at 17 U.S.C. § 512(g).

Trademark complaints. If content on airays infringes a trademark you own, send a written notice to trademark@airays.ai that includes:

Your name, physical address, telephone number, and email address
The trademark at issue, registration number (if registered), and jurisdiction of registration
Identification of the airays content, account, or username that allegedly infringes, with sufficient detail for us to locate it
A statement of the nature of the infringement (unauthorized use, likelihood of confusion, dilution, etc.)
A statement of good-faith belief that the use is unauthorized
A statement under penalty of perjury that the information is accurate and that you are authorized to act on the trademark owner's behalf

We evaluate trademark complaints case-by-case. Not every use of a trademark is infringing (nominative fair use, comparison, criticism, and parody may all be lawful). Where the use is infringing we may remove the content and, in serious cases, suspend the account.

12. Termination

By you. You may stop using airays and delete your account at any time from Settings → Account → Delete account. On deletion we purge your account data as described in the Privacy Policy within one hour (subject to a 30-day backup cycle).

By us. We may suspend or terminate your access if you breach these Terms, if you abuse the service, or if your use exposes us to legal risk. For terminations for cause we may purge immediately without the 30-day reversal window. For terminations without cause we will give you at least 30 days notice.

Sections that by their nature should survive termination (including Sections 9, 11, 13-16, and 18-22) survive.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, AIRAYS IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. WE ARE NOT LIABLE FOR ACTIONS YOU TAKE BASED ON AI OUTPUTS. WE MAKE NO SERVICE-LEVEL COMMITMENT FOR FREE OR PRO TIERS; SERVICE-LEVEL COMMITMENTS FOR BUSINESS TIER USERS ARE SET OUT IN A SEPARATE ORDER FORM OR DATA PROCESSING ADDENDUM.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AIRAYS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) US $100.

IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST REVENUE, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES; IN SUCH JURISDICTIONS OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless airays and its officers, directors, employees, contractors, and agents from any claim, demand, loss, or damage, including reasonable attorneys' fees, arising out of or related to (a) your breach of these Terms or any policy referenced herein, (b) your misuse of the service, (c) Your Content, (d) your violation of another person's rights, or (e) your use of AI Outputs.

16. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials, or by failure of third-party AI providers, telecommunications, or hosting services.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-product notice at least 30 days before they take effect. Continued use of airays after the effective date constitutes acceptance of the updated Terms.

18. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Informal resolution first. Before filing any legal action, you agree to contact us at legal@airays.ai and attempt to resolve the dispute informally for at least 60 days.

Binding arbitration and class-action waiver (US residents). If informal resolution fails, any dispute between you and airays will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will take place in Wilmington, Delaware or by videoconference at your election. YOU AND AIRAYS AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR COLLECTIVE ARBITRATION. This section does not apply to (a) small-claims court actions, (b) claims for injunctive relief for intellectual-property infringement, or (c) users outside the United States, whose disputes are handled under Section 18.5 below.

Opt-out. You may opt out of the arbitration and class-action waiver by emailing legal@airays.ai within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out" and your full name and account email.

Users outside the United States. If you are not a resident of the United States, disputes will be resolved in the courts of your country of residence, subject to any mandatory consumer-protection laws that apply to you. We submit to the non-exclusive jurisdiction of those courts.

19. Government requests transparency

We commit to publishing an annual transparency report on the number and type of government data requests we receive. We require valid legal process before disclosing user data and will notify affected users where legally permitted.

20. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

21. Entire agreement and severability

These Terms, together with the Privacy Policy, Acceptable Use Policy, and Cookie Policy, constitute the entire agreement between you and airays regarding the service and supersede any prior agreements. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

22. Contact

Questions about these Terms: contact@airays.ai
Legal notices: legal@airays.ai
DMCA notices: dmca@airays.ai
Privacy inquiries: privacy@airays.ai